Cancellation and Refund Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.JustBiryani.app (the “Website”) and our ‘JustBiryani.app’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

REFUND AND CANCELLATION

Cancellation by the User:

Once an Order is placed by the User in the Platform, the User shall not be entitled to cancel the Order unless the same is done within one [1] minute of placing the Order;

Where an Order is cancelled by the User beyond one [1] minute of placing it, JustBiryani.app shall be entitled to compensation for breach of contract amounting to 100% of Order value, either by denying refund of amount paid or recover it from a subsequent Order to be made by the User; 

JustBiryani.app reserves the right to deny refund in case of cancellation of Order by the User in all scenarios, including when the Order is cancelled within one [1] minute of placing it, at the sole discretion of JustBiryani.app;

Cancellation otherwise than by User:

JustBiryani.app reserves the right to collect penalty in response to cancellation of Orders, for reasons not attributable to JustBiryani.app, but attributable to the User;

Where an Order made by the User, available at the time of making such Order, become unavailable subsequently, the User shall be contacted by JustBiryani.app using the contact details provided at the time of registration and the User shall be entitled to cancel the Order and claim refund of the amount paid;

Where an Order is cancelled for reasons attributable to JustBiryani.app, Restaurant or Delivery Partner, the User shall not be charged with a penalty and shall be entitled to refund of the amount paid;

User understands that the User shall be entitled to refund only in case where the Order amount has been prepaid and not when it is opted to be paid at time of delivery;

JustBiryani.app shall have the final decision on refunds and the same shall be binding on the User;

In case the User is entitled to a refund, JustBiryani.app shall pay the amount through the same source through which the amount was initially paid. 

Process Payment Methods Refund Sources Turn Around Time

Order Edit

/Cancellation/Compensation/Payment Failure

Net Banking

Source

5-7 Business Days

Debit/Credit Cards

Source

5-7 Business Days

UPI

Source

2 Hours

Amazon Pay (Wallet),Airtel Money (Wallet),Ola Money (Wallet)

Source

5-7 Business Days

Amazon Pay (CC/DC/NB)

Source

5-7 Business Days

Phone Pe (Wallet)

Source

5-7 Business Days

Phone Pe (CC/DC/NB)

Source

5-7 Business Days

Wallets-Paytm/Mobikwik/Freecharge

Source

2 Hours

Lazy Pay

Source

2 Hours

In case of payment at the time of delivery, Buyer will not be required to pay for:

  1. Orders where packaging is either tampered or damaged at the time of delivery;
  2. Wrong Order being delivered; or
  3. Items missing from Buyer’s Order at the time of delivery.

Provided the same is communicated to JustBiryani.app Customer Care through the Platform before the Order is marked delivered.

  1. Cancellation: As a general rule the Buyer shall not be entitled to cancel his/her Order once placed. If the Buyer cancels his/her Order, JustBiryani.app shall have a right to collect the Buyer 100% of the Order amount as the cancellation fee, with a right to either not to refund the Order value in case the Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order(s) in case Buyer’s Order is postpaid, to compensate the Merchants and PDPs.
  2. Non-Customer Cancellation: JustBiryani.app reserves the right to collect the Buyer cancellation fee for the Orders constrained to be cancelled by JustBiryani.app for reasons not attributable to JustBiryani.app or Merchant, including but not limited to:
  3. in the event if the address provided by the Buyer is either wrong or falls outside the JustBiryani.app’s delivery zone;
  4. failure to contact the Buyer by phone or email at the time of delivering the Order;
  5. failure to deliver the Buyer’s Order due to lack of information, direction or authorization from the Buyer at the time of delivery; or
  6. the Buyer’s failure to provide a valid OTP to the PDP for receiving delivery

    Refunds:
    1. The Buyer may be entitled to a refund for prepaid Orders, post deduction of cancellation fee, if any for reasons mentioned above or in a manner as deemed fit by JustBiryani.app in its sole discretion, if refund has been requested due to the following reasons:
    2. If the Order could not be delivered within 2 hours;
    3. If the Merchant cancels the Order due to reasons not attributable to the Buyer, including but not limited to store being closed, non-availability of items, store not servicing online Orders, overcrowding at store, etc.;
    4. If JustBiryani.app cancels the Order due to reasons not attributable to the Buyer, including but not limited to non-availability of PDPs, etc.

The Buyer may be entitled to refund due to the aforesaid reasons upto 100% of the Order value depending upon the nature of issue. JustBiryani.app reserves the right to consider the cancellation and refund request and determine if such cancellation and refund request satisfy any of the aforesaid conditions, in which case JustBiryani.app shall process the cancellation request and refund to Buyer.

 

Important Notes:

1: The Buyer shall verify his/her Order and the products before providing OTP to the PDP and any issue with respect to the product or Buyer’s Order shall be notified immediately, and cancellation request shall be placed before providing OTP to the PDP. Once OTP is provided to the PDP, it shall be deemed that the Buyer has accepted delivery of his/her Order and once he/she has accepted delivery, the Buyer cannot cancel the Order and/or claim refund.

2: In case of the complaint of any spurious product, the liability shall solely lie with the Merchant selling the product. JustBiryani.app is merely facilitating the transactions between the Merchant and the Buyer and therefore, JustBiryani.app shall assume no liability with respect to the products sold by the Merchant. JustBiryani.app strictly discourages dealing of any spurious product on its Platform and shall reserve the right to report such incidents to the concerned authorities for appropriate legal actions.